2026
On-Demand Support
One-click connection to a customer
Zoho Assist — Cloud-Based Remote Support Software
On-demand remote support, unattended access, and cross-platform screen sharing for IT and customer support operations.
Zoho Assist is a cloud-based remote access tool that lets IT teams, MSPs, and customer support professionals deliver remote support. Open on-demand sessions with one click, or use unattended access to reach remote devices without a customer present.
Supports all major platforms — Windows, macOS, Linux, Chromebook, Raspberry Pi, iOS, and Android. Meets enterprise security standards with AES 256-bit encryption and two-factor authentication. Offers a clear price advantage over TeamViewer.
Cross-Platform
Windows, macOS, Linux, Chromebook, iOS, Android
Cloud-Based
No installation — start sessions from a browser
AES 256-bit
TLS 1.2/1.3 + two-factor authentication
Article Highlights
2026
Unattended Access
Reach remote devices without customer presence
2026
Service Queue
Customer creates request, technician responds
2026
Multi-Monitor
Multi-monitor support and selective views
Why Zoho Assist?
Professionalize Your Remote Support Operation
Common Challenges
IT support teams are stuck with expensive licenses for remote access to corporate devices. Free alternatives bring security gaps and session limits. Solving customer issues without on-site technicians is hard.
The Zoho Assist Solution
Cloud-based, cross-platform remote support and unattended access. Enterprise encryption, two-factor authentication, session recordings, and audit logs. Service Queue lets customers initiate their own requests.
Issues that don't need on-site dispatch are resolved remotely in minutes
Clear price advantage over TeamViewer/AnyDesk
Enterprise security (AES 256-bit + 2FA) included on all plans
Zoho Assist Overall Rating
4.5/5
Cloud-based, cross-platform, and affordable remote support solution. A leader among TeamViewer alternatives.
Setup Ease
4.7Price/Performance
4.9Security
4.6Cross-Platform
4.7Session Performance
4.3Core Features of Zoho Assist as Remote Support Software
A feature set that covers everything from IT helpdesk to MSP operations.
★
On-Demand Remote Support
Send a 6-digit access code to the customer. They connect from a browser or a small agent — no installation required.
Expert Tip
When setting up unattended access, define device groups and technician roles carefully. Wrong access policies undermine enterprise security.
Cross-Platform Screen Sharing with Zoho Assist
One-Click Customer Connection
Customers connect in seconds with a 6-digit code. Browser-based session that requires no installation.
Cross-Platform Screen Sharing with Zoho Assist
Unattended Device Management Console
Group all your unattended devices on one panel. Assign technician access to groups, monitor status.
Cross-Platform Screen Sharing with Zoho Assist
Multi-Monitor & File Transfer
See all monitors on the target device. Securely transfer files in both directions during the session.
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Who is it ideal for?
Which teams and industries benefit most from this product? Explore the contexts where it creates the most value.
IT Helpdesk Teams
Centralized management and audit for IT teams supporting internal corporate devices.
MSPs (Managed Service Providers)
Unattended access and technician roles for MSPs managing multiple customer environments.
Customer Support Teams
Service Queue and session recordings for customer success teams supporting software or devices.
Zoho Assist Integrations
Native integration with Zoho Desk plus connections to popular IT/PSA platforms.
Zoho Ecosystem
Zoho Desk
Start a remote support session directly from a helpdesk ticket.
IT/PSA
ServiceNow
ITSM integration with the enterprise IT management platform.
IT/PSA
Jira Service Management
Initiate sessions from the Atlassian ITSM environment.
Communication
Microsoft Teams / Slack
Trigger remote support links from messaging platforms.
Remote Access Tool Plans and Pricing
Zoho Assist offers tiered plans from Free to Enterprise.
Free
Small teams and individual use
Starting point
Contact us for pricing
Free for 1 technician and up to 5 unattended devices
- On-demand remote support
- 5 unattended devices
- Cross-platform
Standard
Common start
Small IT teams
Starting point
Contact us for pricing
Per technician/month, billed annually
- Multiple technicians
- Expanded unattended devices
- File transfer and chat
- Session recordings
Professional
Mid-size IT and MSPs
Starting point
Contact us for pricing
Per technician/month, billed annually
- Department and group management
- Bulk app deployment
- Service Queue
- Multi-monitor support
TeamViewer Alternative: Zoho Assist vs Competitors
Compare Zoho Assist with popular remote support tools on the market.
| Criteria | Zoho Assist | TeamViewer | AnyDesk |
|---|---|---|---|
| Price/Performance | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐⭐⭐ |
| Cross-Platform | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
| Cloud Management | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
| Session Performance | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| Helpdesk Integration | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ |
Why Choose Zoho Assist for Remote Support?
Tangible advantages highlighted by IT teams and MSPs that choose Zoho Assist.
Clear Price Advantage
Significantly more affordable per technician compared to TeamViewer and AnyDesk.
Cloud-Based Management
No server setup. Start sessions from a browser, manage everything from a centralized panel.
Cross-Platform Support
Windows, macOS, Linux, Chromebook, Raspberry Pi, iOS, and Android — all in one interface.
Enterprise Security
AES 256-bit encryption, TLS 1.2/1.3, two-factor authentication, and session recordings on all plans.
Native Integration with Zoho Desk
One-click remote sessions from a helpdesk ticket. A critical advantage for customer success teams.
Frequently Asked Questions
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